Electronics is one of the largest technology companies in the
world. It's hard for a day to go by that you don't come in contact
with a SHARP television, microwave oven, fax machine, copier or
any of the hundreds of other products they manufacture. When SHARP
decided to create a computer- based training tool to teach dealers
and customers about their new AR-C150 Digital Color Imager, they
turned to BLAZE inter.NET. When it was debuted at the SHARP Electronics
national sales meeting, our tireless staff was proud to hear that
the CD-Rom received a standing ovation from the sales and marketing
To create a self-running CD-Rom multimedia program that will serve
as a virtual manual for SHARP's new AR-C150 Color Copier, providing
dealers and customers with a valuable resource and teaching tool.
an interactive project of this size it is a tremendous challenge
to create and produce all the many pieces that are sewn together
to make the final product. Add to that the dynamic of a sophisticated
piece of digital equipment and continuity, error checking and
quality control became huge issues. To properly complete this
project, the BLAZE team had to add Digital Copier Specialist
to their already long list of titles.
inter. NET Solution:
After in-depth discussions
with Mr. Colin Regina, the SHARP Senior Manager
Of Education Services,
determined that the CD-Rom would need to use a combination of
exciting graphics, live video clips, animation,
voice-overs and a wide range of motion. Cutting-edge
transitions between events and sound effects to keep the student
interested and focused on the material was imperative. All areas
would also include specifications buttons that provide important
text resources. This allows students to research even more information
on the topics being presented via the multimedia content.
went to work designing an interface that would seamlessly intertwine
the existing look developed by SHARP's marketing department for
the AR-C150's roll-out with the educational needs of the material.
intriguing "porthole" navigational look was established.
Through this porthole over 30 self-running demonstration pieces
can be easily found via four main color-coded categories, with
some breaking into sub-categories.
piece was looked at as a separate entity and each story was told
with the techniques that work best to teach the specific subject.
It was determined that some areas lend themselves better to animated
graphics and text that back-up the voice-over explanations, while
others need custom-shot video of the unit to properly tell the
story. Still others need a combination of all of the above.
Operation Panel area required a completely different approach.
It became apparent that the best way to familiarize a student
with the panel was through interaction. A virtual operation panel
was built wherein the student can use the mouse to actually click-on
a specific area and get immediate feedback on that item's function,
and instruction on its use.
also created a custom installation program that checks the student's
hard drive to ensure that all required programs are present on
their computer. If not, the custom installation program offers
to install the necessary programs.